Policies and Procedures
Compliance Officer:
Independent Compliance
Management Solutions who is represented by Debbie Smith:
Complaints
Our complaints resolution process is available upon request. Please contact our offices if you require a copy of this document.
POPI
Our POPI Policy is avalible upon request. Our Information Officer may be contacted on:
Tel:031 279 0860
BMC Wealth CC | CK 2000/071713/23 | FSP License No 9604 An Authorised Financial Services Provider
Treating Customers Fairly is a core principle of our practice and the way we conduct our business.
We are constantly striving to improve our service and develop new and innovative ways to communicate our services and new product information to you. Central to our Treating Customers Fairly philosophy is our commitment to providing clear and concise information, free of “jargon” and written in plain English.
These are the key factors which determine our policy of Treating Customers Fairly
01
You can be confident that you are dealing with an FSP which holds the fair treatment of our customers as central to our corporate culture.
02
Products and services marketed and sold in the retail market are designed to meet the individual needs of our customers.
03
Our customers are provided with clear information and are kept appropriately informed before, during and after the point of sale.
04
Where we offer advice to our customers, the advice is suitable and takes account of their individual circumstances.
05
Customers are provided with products that perform as we have led you to expect, and that the associated service is of an acceptable standard, and is as you have been led to expect.
06
Customers will not face unreasonable post-sale barriers imposed to change products, switch providers, submit a claim or make a complaint.
07
We will ensure that any complaints or grievances are handled in a sympathetic, positive and professional manner.
BMC Wealth has Professional Indemnity Insurance cover of R10 000 000.